2. Service Direction / Introduction / Scope

This policy explains how new hosting, domain, VPS, dedicated server, migration, and colocation services are activated at iCoreHosting. It outlines the payment process, verification workflow, activation times, and required documentation to ensure smooth and transparent service delivery.

3. Service Transparency

iCoreHosting operates strictly on a Pay-In-Advance basis. All orders are activated only after payment is fully verified through an official payment notification. No activation is performed after office hours, weekends, or public holidays. Payments are processed based on the order of slip submissions.

4. Definitions

• Activation: Provisioning or enabling a purchased service.
• Payment Verification: Confirmation of client payment in our banking system.
• Working Hours: Monday to Friday, 9 AM–5 PM.
• Custom Configuration: Setup requiring manual intervention or special hardware.

5. Description of Content / Step-by-Step Guide

Step 1: Complete Payment

Make payment through any accepted method. Ensure the correct invoice number is referenced.

Step 2: Submit Payment Notification

This step is compulsory. Submit your payment slip via:

https://www.icore.com.my/payment

or reply to your invoice email with the payment slip.

Step 3: Verification

Payments are verified only during working hours. Processing time may vary if details are unclear or the slip is incomplete.

Step 4: Activation

Activation begins immediately after verification. Different services have different activation timelines (see next section).

6. Main Content Details

Activation Operating Hours

• Monday–Friday: 9:00 AM – 5:00 PM
• Saturday, Sunday & Public Holidays: Closed

Payment Policy

• Pay-In-Advance model
• No activation without verified payment
• No urgent activation outside working hours

Accepted Payment Methods

• Online Banking / FPX / Bank Transfer
• Credit / Debit Card (if available)
• Touch ‘n Go eWallet (if available)
• Cheque (activation only after clearance)

Payment Verification Timeline

• Within working hours: same working day
• After 5 PM: next working day
• Missing or unclear slip: delayed

Domain Activation

• Standard domains: same working day
• Domains requiring documents: depends on client submission
• DNS propagation: 2–48 hours

Hosting Activation

• Shared, WordPress, Email, Reseller Hosting: same working day

VPS & Dedicated Server Activation

• Standard builds: 4–24 working hours
• Control panel builds: 24–48 working hours
• Custom hardware: up to 7 working days

Migration Arrangement

• Schedule at least 2 working days in advance
• No midnight migration
• Friday/Weekend migration is chargeable

Colocation Arrangement

• 4 working days advance arrangement required
• Subject to datacenter access approval

No After-Hours Activation

• No activation after 5 PM
• No activation on weekends/public holidays
• No emergency activation

7. Responsibility Breakdown

Client Responsibilities

• Submit payment slip immediately
• Ensure details are accurate
• Provide correct documents (if required)
• Arrange migration / colocation in advance

iCoreHosting Responsibilities

• Verify payments during working hours
• Activate services according to timelines
• Inform clients of any delays or document issues

8. Support Information

For activation or billing assistance:

https://www.icore.com.my/support

9. FAQ

Q: I paid at 6 PM. Will activation start immediately?
A: No. It will begin on the next working day.

Q: What happens if I forget to submit my payment slip?
A: Activation will not begin until we receive the slip.

Q: Why is document verification required for some domains?
A: Some registries require additional identity validation.

Q: Can VPS be activated urgently?
A: No. All orders follow the activation workflow.

10. Summary

iCoreHosting activates services only after full payment verification through official channels. Activation is performed strictly during working hours. Timelines vary across hosting, domain, VPS, and dedicated server services. No activation is carried out after hours, during weekends, or on public holidays.

11. Use Case

Example: A client pays for a new VPS at 4:30 PM and submits their payment slip at 4:32 PM. Payment is verified the same day, and VPS deployment begins immediately within the 4–24 working hours activation timeframe. If payment was made at 6 PM, activation would begin only the next working day.

12. Version History / Last Updated

• Version 1.1 – Updated on 19 Nov 2025
• Revised by iCoreHosting Technical & Compliance Team