How to Upgrade Your Hosting Plan Through the iCoreHosting Billing Portal
Table of Contents
- Service Direction
- Service Transparency
- Prorated Upgrade Fee (Simplest Explanation)
- Step-by-Step Upgrade Guide
- Common Mistakes
- Responsibility Breakdown
- Support Information
- FAQ
- Summary
- Use Case
1. Service Direction
This article explains how to upgrade your hosting plan through the iCoreHosting Billing Portal (WHMCS). All upgrades are instant and require no downtime.
2. Service Transparency
- No downtime during upgrade.
- Your website, email and database remain intact.
- Upgrade price is calculated using a simple prorated system.
- You only pay for the upgraded portion of the remaining billing period.
3. Prorated Upgrade Fee (Simplest Explanation)
The upgrade fee is based only on the remaining days in your current billing cycle. You will not be charged the full price of the new plan.
You only pay for:
- The price difference between the new plan and old plan
- Multiplied by the remaining days of your billing cycle
Simple Formula:
Upgrade Fee = (New Plan Price − Old Plan Price) × (Remaining Days ÷ 365)
Example:
- Old plan: RM99/year
- New plan: RM499/year
- Price difference: RM400
- Remaining days: 200
Calculation:
RM400 × (200 ÷ 365) = RM219.18
Final: You only pay for the upgraded portion of the remaining days — not the full year.
4. Step-by-Step Upgrade Guide
Step 1: Log in to Billing Portal
- Visit https://billing.icore.com.my
- Enter your login credentials.
Step 2: Open My Services
- Go to Dashboard → Services
- Click My Services.
Step 3: Select the Service
- Click Manage on the service you want to upgrade.
Step 4: Click Upgrade/Downgrade
- Find it under “Actions”.
Step 5: Choose Your New Plan
- The prorated upgrade fee will appear automatically.
Step 6: Checkout & Pay
- Review the order and complete payment.
Step 7: Upgrade Complete
Your service is upgraded instantly.
5. Common Mistakes
- Pending invoices blocking upgrade.
- Browser translation affecting WHMCS display.
- Disk/email usage exceeding limits when downgrading.
- Creating upgrade orders but not paying them.
6. Responsibility Breakdown
iCoreHosting Responsibilities
- Correct prorated billing calculation.
- Instant activation after payment.
- Maintain uptime during upgrade process.
- Provide support when needed.
Client Responsibilities
- Choose the correct upgrade plan.
- Complete payment promptly.
- Ensure usage fits plan requirements.
7. Support Information
- Email (Primary): support@icore.com.my
- Telegram: t.me/icorehosting
- WhatsApp: +607-2881230
- Support Portal: https://www.icore.com.my/support
8. FAQ
Q1: Will my website go offline during upgrade?
No, all upgrades are seamless with no downtime.
Q2: Will my files or email be affected?
No, all data remains unchanged.
Q3: Why is the fee not full price?
Because you only pay for the remaining days of the billing period.
9. Summary
Upgrading your hosting plan is quick, safe and cost-effective. You only pay for the upgraded portion of the remaining billing days — not the full year.
10. Use Case
You may upgrade when you:
- Need more disk space
- Receive higher website traffic
- Require larger email quotas
- Expand your business operations
This prorated system ensures fairness for every customer.
