How to Add Contacts for Hosting Management
Table of Contents
1. Direction
This guide explains how iCoreHosting customers can add additional contacts or team members to their billing portal. These added contacts can receive email notifications, communicate directly with iCoreHosting Support, and manage billing-related matters based on permissions assigned.
This is essential for companies with multiple staff handling accounts, payments, renewals, or technical support requests.
2. Step-by-Step Guide
- Login to Your Account
- Visit iCoreHosting Billing Portal.
- Enter your login email and password.
- Access Contact Management
- On the left sidebar, click Account.
- Select Contacts from the dropdown.
- Add a New Contact
- On the Contacts page, choose Add New Contact.
- Fill In Contact Details
- Enter the required information:
- First Name
- Last Name
- Company Name
- Email Address
- Mobile Phone Number
- Address Line 1 & 2
- City / State / Zip Code
- Country
- Please ensure all details are accurate for smooth communication.
- Enter the required information:
- Set Email Preferences & Permissions
- You may choose what types of communication this contact should receive:
- General Emails (announcements, password reminders)
- Invoice Emails (billing reminders, invoices)
- Support Emails (support ticket copies)
- Product Emails (welcome messages, service updates)
- Domain Emails (renewal notices, confirmations)
- Enable only the permissions appropriate for the user’s role.
- You may choose what types of communication this contact should receive:
- Save Changes
- Click the Save Changes button to complete the process.
3. Support Information
- After adding a contact, the new user may contact iCoreHosting Support directly using their registered email.
- They may also receive billing reminders, domain notices, or product updates depending on selected preferences.
- If your organization has multiple staff handling different tasks (IT, finance, admin), you may add multiple contacts.
4. FAQ
- Q: Can the new contact open support tickets?
A: Yes, if Support Emails permission is enabled. - Q: Can I limit a contact to receive billing emails only?
A: Yes. You may assign only Invoice Emails. - Q: Will contacts have full account access?
A: No. They only receive communications and access based on the permissions you assign.
5. Use Case
Below are common scenarios where adding contacts improves daily operations:
- Finance Department receives invoices and renewal reminders.
- IT Team receives support tickets and service updates.
- Business Owner receives general announcements only.
- Project Manager receives product deployment emails.
6. Summary
Adding contacts to your iCoreHosting account improves communication flow and ensures the correct person receives the correct information. Whether for billing, technical support, or domain renewals, assigning proper permissions helps your organization operate smoothly without delays.
