Data Center Visitation Policy
This policy outlines the procedures, limitations, and security requirements for entering any iCoreHosting-operated data center. It follows global data center best practices to ensure safety, controlled access, and uninterrupted operations.
Table of Contents
- Service Direction / Introduction
- Visitor Capacity & Approval Rules
- Standard Visit Requirements
- Emergency Visit Rules (24/7)
- Access Control & Security
- Escorted vs Unescorted Access
- Allowed & Prohibited Tools
- Restricted Areas
- Responsibility Breakdown
- Malaysia Acts / Compliance
- Support Information
1. Service Direction / Introduction
The purpose of this visitation policy is to ensure safe, secure, and compliant access to all iCoreHosting data centers. All clients, contractors, and third-party engineers must follow the rules stated in this document for every visit.
2. Visitor Capacity & Approval Rules
- Up to 2 authorised persons per session (1 primary engineer + 1 support technician).
- 3 persons allowed only for installation, rack deployment, structured cabling, or migration work with 24 hours advance approval.
- More than 3 persons requires data center management approval.
- All individuals must be pre-registered before arrival.
- Walk-ins or unregistered visitors are strictly not allowed.
3. Standard Visit Requirements (Scheduled Maintenance)
- All standard visits require minimum 24 hours advance submission.
- Submit via the official visitation request form:
https://www.icore.com.my/dc-visitation - Only personnel listed in the visit request will be allowed entry.
- A Visitor ID will be issued and must be visible at all times.
4. Emergency Visit Rules (24/7 Access)
- Emergency visits are available 24/7.
- Visitation form is still required before arrival.
- The NOC must be notified prior to reaching the data center.
- All individuals must complete identity verification and security screening.
- A Visitor ID will be issued for entry.
5. Access Control & Security Requirements
- Only approved and authorised visitors may enter the facility.
- Mandatory presentation of MyKad or Passport.
- All entry/exit times and activities are logged for audit and security review.
- Access will be denied for unregistered persons or unauthorised tools.
6. Escorted vs Unescorted Access
- Escorted Access: Mandatory for visitors, contractors, vendors, and guests.
- Unescorted Access: Only provided to long-term colocation clients with approved credentials (key card or smart card).
7. Allowed & Prohibited Tools
Allowed Tools:
- Laptops
- Small hand tools
- Anti-static wrist straps
- Cable testers
- Label printers
Prohibited Tools:
- Power drills
- Heat guns
- Soldering irons
- Blades
- Open liquids
- Aerosol sprays
- Any tool generating sparks or heat
Security reserves the right to reject any non-compliant tool.
8. Restricted Areas (No Client Access)
- UPS Rooms / Battery Rooms
- Electrical Switch Rooms
- Generator & Fuel Storage Areas
- Cooling Plant Rooms
- Security Operations Center (SOC)
These areas are strictly off-limits to ensure safety and operational stability.
9. Responsibility Breakdown
iCoreHosting Responsibilities:
- Provide safe and controlled facility access
- Maintain entry logs and security monitoring
- Provide visitor assistance during escorted access
Client Responsibilities:
- Ensure all visitors are pre-registered
- Bring valid ID for verification
- Follow all safety and security rules
- Use only approved tools inside the data center
10. Malaysia Acts / Compliance
This policy adheres to relevant Malaysian regulations and industry standards including:
- Personal Data Protection Act (PDPA) 2010 – secure handling of identity information.
- Occupational Safety and Health Act (OSHA) 1994 – safety guidelines within restricted environments.
- Communications and Multimedia Act (CMA) 1998 – compliance for regulated facilities and infrastructure.
11. Support Information
- Office Line: +607-288 1230
- WhatsApp: +6019-742 9566
- Email: info@icore.com.my
